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Monday, June 18, 2007
Updating my blog finally. =) And yes, it is 2.30am now and i'm not on my bed yet. Hehe
Had been busy working since fri-sun while GSS is still going on. I wonder what will the crowd be like after the GSS. I suppose I will be able to count the no. of customers with my fingers or maybe I will be idling around the shop and trying to find work to keep myself busy. During the past weekends, I had come across weird customers, funny, irritating, thick-skinned customers and of cos, nice customers too.
Weird Customers
1) There was this customer who came to me with a soccer tee and asks me what's the purpose of it. I was like duh, cant u tell it is just a tee? I didnt said that to him obviously and I told him it's just a normal t-shirt. I guess it doesnt make a difference by saying that. Haha. ops. Next question, "What is the wording (IMPOSSIBLE GAME) about?" My reply to him, "It's related to soccer. It's a soccer tee actually." He nodded, looked at other stuffs and walked off. And then, he came back later and tried on the t-shirt but he did not buy. -__-"
Wassup man?
2) I din come across this customer but I heard it from Sherlyn. Shall not bring up the race here as I do not want others to accuse me of being racist. Okie, this man walked into the shop and asked my sic for the most high end shoes. So my sic recommended 3 pairs of shoes which were considered as high end ones and it costs $209 per pair. And in less than a minute not paying attention to him, he was gone! My sic just switched her attention to the first customer that she was serving and the man just disappeared like that. My sic was certainly stunned la.
Hello, you wanted high end shoes in the first place. We did not scare you off, mind you.
3) This MIC customer who I served, kept asking for opinions as in do the clothes fit them, look nice on them and so on. From what I had observed, they tend to copy what their friends are trying and buying. They think that their friends may have a better fashion taste than them. I do not know why. Maybe they have low confidence in themselves. So this customer of mine who saw what her friend is trying, look at it and asked to bring her size out for her to try. Another thing is that they make sure they got sufficient positive comments before they buy the items. So she asked Michael who cant understand chinese, for opinions. And when I told her that Michael do not understand what she's talking, she reqested me to translate to him. Even after knewing that Michael do not understand chinese, she still asked him for opinions and that frightened Michael. Lol. I was searching for her top in the storeroom while Michael came in and said in a frightened tone, "Angela, she's talking to me again~" Haha. Poor Michael. So funny.
Funny Customer
1) 1 mother brought her son to our shop with 1 cup of bubble tea. The mother was drinking the bubble tea while looking at some stuffs and came her little son who kept turning around in front of her with the action that he wanted to drink. He was saying, "I want I want..." So cute sia. Then I asked that little son whether is the drink nice but he continued drinking la. Haha. Next, his mother told me that she drank 2 cups of bubble tea per day when she was having him. And that was the reason why her son loves to drink bubble tea when he grows up. Lol.
So I better refrain myself from eat McDonalds when I got pregnant so as to prevent my child from wanting Happy Meals everyday. Haha
2) Sherlyn was serving this Ja***ese customers who were looking for kids soccer shoes. She kept repeating this word "ka-la". Both of us do not understand and when one of her friend pointed to a shoe and that was when the mystery was finally known. Haha. She was actually refering to "colour". So imagine her saying ka-la ka-la when she meant "does it come with other colours?" Haha.
Irritating Customers
1) I got irritated if customers ask me to call the other outlets just to get a new piece when our store do not have one and when the apparel wasn't dirty at all. I mean since you like it, why dont u get the display set? Even though I myself asked for a new piece, I will not go to the extent of asking the salesperson to call the other outlets for it. If it isn’t dirty, I will just get it. I understand that most customers asked for a new piece as the display set are usually tried by many people and may had expand a little, but the apparel that this customer getting was a ¾ pant and it’s a stretchy kind. So it couldn’t have expanded that much or so. Whatever. She was wearing this junkfood tee "Little Miss Bossy".
And I agree she is one.
2) Shall not bring up the race here again. This small guy came in and asked me for something which I can't remember, with no manners at all. I told him that we do not have it over here. Then her mum came in and saw this slipper which cost $29. "This slipper $29, cheap", was what I heard from her. She had a conversation with her husband and you know what she do after that? For those who had come to my outlet before will know that we had a very low table for displaying of the apparel collection. So she took the slipper from there, had a short conversation with her husband, and just dropped the slipper on the table. WTH. Normally there will be a "pop" sound when you throw the slipper on the floor right? And after hearing that, she just walked out without saying sorry.
Now I know why her son show no manners when he was talking to me.
3) Shall not bring up the race here again. This families came in and were looking for a court shoes if I'm not wrong as Sherlyn was the one who served them. They were all big sized people and your know that they had difficulties to bend down. No offence okie! So their son tried on a particular shoe and couldn't tied the shoe lace and asked Sherlyn to tie for him. WTF. People who belong to C***ese will ask their parents (normally is the father) to tie for them or their parents will offer to tie the shoe lace. And this In***ns was like mocking at Sherlyn when she was tying for him la. Asshole.
It's time to lose some weight la.
Thick-skinned Customers
I can't stand people who asked for more discounts. We are already giving them the maximum we can give and they asked for more. Why not I give the item as free? -__-
1) Some of the items are having 30% discount and this customers asked for 35% due to a small defect which can be washed away. Speechless
2) When you told them that this was the last piece in our store, they started looking for defects and asked for discounts. They can even asked for defects that do not consider as one such as the sewing part or defects that they do not mind initially just to get discounts just because it is last piece. Speechless
3) They decided not to buy even when you give them the maximum discount. Totally speechless
People don't buy your products when you do not give them any discounts. But when you give them the discounts, they also don't buy. So to give or not to give?
Nice Customers
Generally those that:
- do not have to deal with them till you need to drink water
- those who compliment us
- straight forward people (try -> like -> buy)
- appreciate your help even if they do not buy from you
- etc....
So you can, working in a retail/service industry allows you to experience different types of customers from different countries. :p
Alright, shall sleep now. Ops, its 3.30am already!!! Not working tml which means I can sleep like a pig tml. Haha. Okok, better sleep now.
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